Thank you for reviewing our customs policies. We would like to start by saying each product is handmade, therefore there will be slight variances from product to product. Many products are made with leather and hair on hide materials which naturally will vary, we cannot guarantee an exact color or look because each peice is unique. Custom products are made to your design and all sales are final. We cannot accept returns or exchanges on custom products. Custom products are handmade and can take up to 4 weeks to process, finalize design, make, and ship. Thank you for reviewing our policies, we are so excited to offer you quality custom products at an affordable price point and want to make sure you know the custom order process.